Frequently Asked Questions
Everything you need to know about renting inflatables with Bounce Party Supplies in Iowa City
Do you deliver the inflatables?
No, we operate on a self-pickup model. You'll need an SUV or van with foldable rear seats. Most of our units fit easily behind folded seats. This keeps our prices low and gives you more flexibility with timing.
How long does setup take?
Setup typically takes 10-15 minutes. Each rental includes a detailed instruction video that walks you through the simple process. Our units are designed for easy customer setup with clear, step-by-step guidance.
What are your return policies?
All weekend rentals must be returned Monday between 2PM-6PM to our Iowa City warehouse. A $50 late fee applies for returns after 6PM. No Saturday or Sunday returns are accepted.
Do you require a deposit?
No deposit required! We require full payment at the time of booking to secure your unit and dates. This guarantees your reservation and eliminates any deposit hassles.
What's your weather cancellation policy?
If the forecast shows greater than 50% chance of rain or winds exceeding 25 MPH by Thursday noon before your rental weekend, you can reschedule without penalty. We monitor weather.com forecasts and will proactively contact you about rescheduling options.
Can I get a refund if I need to cancel?
We don't offer refunds, but we do offer rain checks! If you need to cancel for weather or other reasons with 24+ hours notice, we'll apply your full payment as credit toward a future rental within the same calendar year.
What vehicle do I need for pickup?
Most of our units fit in SUVs and vans with foldable rear seats. You'll need enough space for a deflated inflatable that typically measures about 4'×4'×3' when packed. Pickup trucks with bed covers work great too!
Are your inflatables safe?
Absolutely! All units are commercially rated, regularly inspected, and meet safety standards. Each unit includes safety netting, proper anchoring systems, and clear capacity limits. Setup instructions include important safety guidelines.
What's included with each rental?
Every rental includes the inflatable unit, commercial-grade blower, extension cord, ground stakes, setup instructions, and access to our video tutorial. For wet units, we also provide water connection fittings.
How far in advance should I book?
We recommend booking 2-3 weeks in advance, especially for popular summer weekends and holidays. However, we often have last-minute availability, so don't hesitate to check even for upcoming weekends!
Still have questions?
We're here to help! Contact us directly for any questions not covered above.